{"id":2870,"date":"2022-01-20T08:00:35","date_gmt":"2022-01-20T13:00:35","guid":{"rendered":"https:\/\/www.usedvending.com\/blog\/?p=2870"},"modified":"2022-01-20T03:44:11","modified_gmt":"2022-01-20T08:44:11","slug":"repeat-customers-mobile-business","status":"publish","type":"post","link":"https:\/\/www.usedvending.com\/blog\/repeat-customers-mobile-business\/","title":{"rendered":"How to Get More Repeat Customers for Your Mobile Business"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Anyone who owns a small business knows how effective word-of-mouth marketing can be. If customers have good things to say about your mobile business, you can be sure you\u2019ll have at least one new customer soon. On the other hand, if customers have mostly bad things to say, then it\u2019s highly likely you won\u2019t be dealing with any new ones.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you ensure that all customers have the best possible experience each time they interact with your business, then you already have a rough idea of just how important customer retention is. Inbound marketing can only do so much to draw new customers to your mobile business, but that\u2019s just the first part to ensuring your mobile business thrives, no matter what services you offer. The next part, of course, is retaining your customers, because the more repeat customers you have, the less you\u2019ll worry during typically slow months because you\u2019ll still be earning, somehow.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That said, here are some ideas to help you gain more repeat customers. <\/span><\/p>\n<div style=\"border: 3px solid; padding: 10px; width: 100%; border-radius: 25px; border-color: #F4A70F; color: #007bff;\">\n<strong><\/p>\n<p style=\"color: #007bff;\">What&#8217;s Inside<\/p>\n<p><\/strong><\/p>\n<ul>\n<li><a style=\"text-decoration: none;\" href=\"#tips\"> 3 Tips for Getting\u00a0More Repeat Customers for Your Mobile Business<\/a><\/li>\n<ul>\n<li><a style=\"text-decoration: none;\" href=\"#loyaltyprogram\"> Devise a Customer Loyalty Program<\/a><\/li>\n<li><a style=\"text-decoration: none;\" href=\"#socialmedia\"> Leverage Your Social Media<\/a><\/li>\n<li><a style=\"text-decoration: none;\" href=\"#listen\"> Listen to Your Customers<\/a><\/li>\n<\/ul>\n<\/ul>\n<\/div>\n<p><b><\/b><\/p>\n<h2 id=\"tips\"><strong>3 Tips for Getting\u00a0More Repeat Customers for Your Mobile Business<\/strong><\/h2>\n<p><b><\/b><\/p>\n<h3 id=\"loyaltyprogram\">Devise a Customer Loyalty Program<\/h3>\n<p><b><\/b><br \/>\n<span style=\"font-weight: 400;\">No one can say no to prizes or some kind of reward, even if they have to spend a little more to gain it. That\u2019s the idea behind businesses crafting a loyalty program, and they\u2019ll know it\u2019s a successful one if it really does turn one-time customers into repeat customers. In fact, a study has shown that customers that are part of a business\u2019s loyalty program are almost 50% more likely to make additional purchases compared to those that aren\u2019t part of the program.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The biggest reason for loyalty programs having the impact they do is that they make customers feel more connected with your brand, more valued, and empowered at the same time. This holds true whether you offer a reward only on certain visits, or a discount on certain dishes. The fact remains that customers feel valued enough to be given those perks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are a few things to remember when putting together a loyalty program. The first is to offer rewards that are appealing to customers; otherwise, they won\u2019t see it as a win-win situation and won\u2019t be encouraged to sign up.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another is to give customers a head start when earning points, and you can do this by giving them bonus points for signing up for the loyalty program. Customers will feel better about having to make, say, just three more visits and place orders of a certain value to get the first reward than they will about having to make five visits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, find ways to make your loyalty program creative and interesting. For example, you could turn part of the rewards-earning part into a game where customers can spend part of the points they earn on chances to win an extra reward they can claim on their next visit. Whatever you do, remember that the more enjoyable the program is, the better your customer retention rate.<\/span><\/p>\n<div class=\"uv-lst\" data-category=\"25\" data-count=\"6\" data-type=\"new\"> <\/div>\n<h3 id=\"socialmedia\">Leverage Your Social Media<\/h3>\n<p><b><\/b><br \/>\n<span style=\"font-weight: 400;\">Try switching things around when it comes to your social media posts and use your Facebook, Twitter, or Instagram to strengthen your relationship with current customers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, you can give returning guests their four minutes of fame, so to speak, by choosing an existing follower and having them choose a service or product &#8211; an entree, a dessert, or a drink if you run a food truck &#8211; that will be at a discounted price or some other perk for a period of time. Then invite them to visit your mobile business (with or without friends) to enjoy their chosen product or service while you take photos you can later share through social media.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another idea is to focus on those who like your Facebook page for a campaign where you show some love for all those likes. Put together a graphic for a limited-time offer (LTO) or special secret menu, then come up with a post to go with it. Then boost it and choose those who like the page as the target audience.\u00a0<\/span><br \/>\n<b><\/b><\/p>\n<h3 id=\"listen\">Listen to Your Customers<\/h3>\n<p><b><\/b><br \/>\n<span style=\"font-weight: 400;\">You know how businesses have a box where customers can leave feedback? Not all have it now, whether mobile or otherwise, but that\u2019s because it was replaced by digital options such as feedback forms on the business website, or feedback websites like Yelp.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you invite customers to leave their feedback and opinions, you\u2019ll need to act on what you learn. If you leave things as they are, customers won\u2019t feel heard and not only will you lose the chance to gain any more feedback, but your customers may start trickling away.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Proactive customer feedback is more effective, since people who go to your business won\u2019t be too open about telling you what extra features they want to see, or what changes they think are necessary. So you need to really pay attention to the feedback you get to see if there are patterns you can latch on to and make changes based on those. Once you\u2019re done making those changes and implementing them, let your customers know through social media or when they next visit your business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These are just a few ideas to help you gain new repeat customers, but as you can see, they all revolve around the idea that customers want to feel seen, heard, and valued. So take these ideas as they are, or use them as a springboard for more ideas of your own, and see how they work for your business.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Anyone who owns a small business knows how effective word-of-mouth marketing can be. If customers have good things to say about your mobile business, you can be sure you\u2019ll have at least one new customer soon. On the other hand, if customers have mostly bad things to say, then it\u2019s [&hellip;]<\/p>\n","protected":false},"author":191,"featured_media":2874,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[18],"tags":[110,385],"class_list":["post-2870","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile-businesses","tag-mobile-business","tag-mobile-business-tips"],"modified_by":"Titus Asher","_links":{"self":[{"href":"https:\/\/www.usedvending.com\/blog\/wp-json\/wp\/v2\/posts\/2870","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.usedvending.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.usedvending.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.usedvending.com\/blog\/wp-json\/wp\/v2\/users\/191"}],"replies":[{"embeddable":true,"href":"https:\/\/www.usedvending.com\/blog\/wp-json\/wp\/v2\/comments?post=2870"}],"version-history":[{"count":3,"href":"https:\/\/www.usedvending.com\/blog\/wp-json\/wp\/v2\/posts\/2870\/revisions"}],"predecessor-version":[{"id":2877,"href":"https:\/\/www.usedvending.com\/blog\/wp-json\/wp\/v2\/posts\/2870\/revisions\/2877"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.usedvending.com\/blog\/wp-json\/wp\/v2\/media\/2874"}],"wp:attachment":[{"href":"https:\/\/www.usedvending.com\/blog\/wp-json\/wp\/v2\/media?parent=2870"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.usedvending.com\/blog\/wp-json\/wp\/v2\/categories?post=2870"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.usedvending.com\/blog\/wp-json\/wp\/v2\/tags?post=2870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}